FAQ
1. How do I place an order?
On our website, you can browse products and add the desired canvas kit to your shopping cart. Once you’ve selected your desired canvas kit, click the shopping cart icon and follow the prompts to check out. After filling in your required information and selecting your payment method, click Submit to complete your purchase.
2. Can I modify or cancel my order?
If you wish to modify or cancel your order, please contact our customer service team as soon as possible at retail@canvaslykit.com. We cannot guarantee modifications or cancellations if your order has already been processed, but we will do our best to accommodate your request.
3. How do I get a refund?
If you are not satisfied with your purchase, you can request a refund within 30 days of receiving it. Please ensure the product is unused and in its original packaging. You can contact us by email for refund request details.
4. How do you ship your products?
We use couriers that meet your shipping address. Shipping costs and estimated delivery times will be displayed at checkout. All orders will be shipped as soon as possible after confirmation.
5. Do you ship internationally?
Yes, we ship internationally. Shipping costs and estimated delivery times vary depending on the destination and will be provided at checkout.
6. What happens if the item you received is defective or damaged?
If the item you received is defective or damaged, please contact us within 7 days of receipt and we will assist you with a return or exchange. Please include relevant photos and order information.
7. What are some tips for using your products?
Our website offers a wealth of resources, including tutorials and tips, to help you get the most out of our canvas kits. You can also visit our blog or social media for more inspiration and tips.
8. How can I contact customer support?
If you have any questions or need assistance, you can contact our customer support team via email at retail@canvaslykit.com. We will respond as soon as possible!
Thank you for your interest in our products. If you have any further questions, please feel free to contact us!
