REFUND AND RETURNS POLICY

1. Refund Request Requirements
   Item Condition: To successfully process a refund, the item must be in new, unused condition and include the original packaging, tags, and accessories.
   Application Period: Please submit your refund request within 7 days of receiving the item. Failure to submit a refund within this timeframe will result in a non-refundable refund.
2. Refund Process
   Request a Refund: Please contact our Customer Service team with your order number and reason for the refund via the following methods:
   Email: retail@canvaslykit.com
   Returns: Our Customer Service team will provide you with a return address and detailed return instructions. You must return the item as instructed, ensuring it is undamaged during shipping.
   Refund Processing: Once we receive the returned item and verify its condition, we will process the refund within 3 business days.
3. Refund Method
   Refunds will be processed using your original payment method. Please note that it may take additional time for your bank to process a refund, depending on the payment method used.
4. Refund Fees
   If you request a refund for personal reasons (e.g., dislike, wrong size, etc.), you will be responsible for the return shipping costs. If there are quality issues with the product, we will cover the shipping costs.
5. Special Circumstances
   If the product you received is damaged, missing accessories, or the wrong item was sent, please contact us within 48 hours of receiving it. We will provide assistance and offer a replacement or refund.
   Special products may not be eligible for refunds; please refer to the product page at the time of purchase for details.
6. Changes to Terms
   We reserve the right to update or modify these Refund Terms at any time. Modified terms will be posted on this page and will take effect from the date of posting. Please check back regularly to ensure you are aware of the latest terms.

If you have any questions or need a refund, please feel free to contact us.